Thanks to your account, you can consult at any time the history of your purchases made online and view your invoices. To do this, log in to your account and click on "My Orders".

To find out the status of your order placed on the KB jewelry website, log into your KB jewelry account. Click on "My Orders". - If the status of your order is "Payment Pending", your order has been registered and we are awaiting confirmation of payment from your bank. - If the status of your order is "In process", your order has been registered, the payment has been validated by your bank, and we are in the process of validating all the information of your order. - If your order status is "Confirmed", your order and payment have been validated. The order is being prepared. - If your order status is "Shipped", the package has been shipped to the delivery address provided during checkout. - If your order status is "Cancelled", the order has been canceled or the payment has not been approved by your bank. You will also receive an email each time the status of your order changes.

To modify or cancel an order placed, we invite you to contact our Customer Relations Department as soon as possible by email at the following address: kbjewelrysav@gmail.com

Payment for your order will be debited from your bank account as soon as it has been confirmed. An e-mail will be sent to notify you of the confirmation of your order.

Payment for your order on the KB jewelry website can be made by credit card (visa, American Express, Carte Bleue, Mastercard) or via Paypal.

If you placed an order on the website, log into your account and go to "My orders" to check the status of your order. If your order is announced as "Shipped" and the estimated delivery time is exceeded, we invite you to contact our Customer Relations Department very quickly by email at the following address: kbjewelrysav@gmail.com.

You can find our delivery terms on our general conditions of sale.

You can follow the status of your delivery from your KB jewelry account. To do this, log into your account and click on "My Orders". An underlined link "track this delivery" is next to the tracking number of your order, it allows you to know the delivery status of it. The tracking link is also present in the shipping email of your order.

For any exchange or refund, the jewel must not have been worn, put back in its box. I would like a refund: You have the possibility to return your jewel within: 14 days from the date of receipt of your order for a refund by exercising your right of withdrawal. I want to trade: You have up to 30 days from the date of receipt of your order for an exchange. To return a jewel, we invite you to contact our Customer Relations Department by email at the following address: kbjewelrysav@gmail.com or via the "Contact" section at the bottom of the site page. You can also contact us in writing via the Contact section by selecting the subject of your request and expressing your request. For any exchange, you must return the jewel to us, we will then proceed with the refund. You can then place a new order. The refund of your order will only be effective within 14 days of receipt of the product, subject to acceptance of your return (the jewel must be returned identically).