RETURN
HOW TO SUBMIT A RETURN REQUEST?
1
SEND AN EMAIL TO MAKE A RETURN REQUEST
Email kbjewelrysav@gmail.com
Please include:
Your online order number present in the order confirmation email
The reason for your return request.
Following your online purchase, you have up to 14 days to request a refund. We will respond to your request as soon as possible.
The address for your returns
Please contact us by email to receive the full shipping address. Please send us an email before any shipment and wait for us to give you a return address.
Return costs are your responsibility. Parcels must be returned via the Colissimo service and at the rates in force at Colissimo. For packages outside France, please contact us to find out the return costs.
2
PREPARE YOUR RETURN PACKAGE
Simply repack the item in its original packaging or in secure, waterproof packaging with the tags still attached to the products.
3
YOUR REFUND
Once your package has been received, please give us 7 working days to process your request. Once your request has been validated, you will receive a confirmation email. The refund of your online order will be validated after receipt and verification of the condition of the jewel. Your refund will then take place within 2 to 3 days. Any damaged jewelry cannot be refunded.